Earlier this week, Twitch streamer and gamer Joshua Khane went viral with a post calling out Microsoft for deleting his account and OneDrive. Khane noted that Microsoft acknowledged that the account had been compromised, but it declined to help him recover "25 f***ing years of data, thousands of Euros [spent] on games" and his "son's baby pictures." Now, after a massive outcry, Xbox Support has changed course and reached out to Khane to help him regain access to his account.

In a message posted on X, a Microsoft representative apologized to Khane and stated that its team has "been working to restore access to your purchases and reached out with the next steps."

We’re sorry this happened, it’s not the experience we want anyone to have when their account is compromised. We have been working to restore access to your purchases and reached out with the next steps. Please check your voicemail or inbox.

— XBOX Support (@XBOXSupport) July 15, 2026

While Khane acknowledged the reply, other users have come forward to state that they've received the same form statement from Microsoft in the past. And unlike Khane, the company apparently didn't respond to their requests about restoring their accounts.

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